HOT VIDEO WAREHOUSE
Specializing in extreme hardcore & hard-to-find xxx videos!
The best adult VHS videos sent discreetly right to your doorstep!
 

Attention Old School Shoppers: Get your VHS videos while they're still available!
DVDs have taken over the market, making VHS harder and harder to find!

Video Clearance! Buy 3 video, get one Free!
 

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HOME | ORDER STATUS | VIDEO SPECIAL | CUSTOMER SERVICE DIRECTORY | DVD | VHS | SEX TOYS | CONTACT US

Order On-line Using our Secure Server... or call Toll-Free at 1-877-205-8993! 

VHS VIDEOS

 •  Amateur
 •  Anal
 •  Asian
 •  Big Tits
 •  Bisexual
 •  Bondage
 •  Boss Bitches
 •  Black
 •  Blondes
 •  Blow Jobs
 •  Cheerleaders
 •  Classics
 •  Double Penetration
 •  En Espaρol
 •  Fat Girls
 •  Female Ejaculation
 •  Feet, Legs & Nylons
 •  Fetish/ Kinky
 •  Gay
 •  Gang Bang/Orgy
 •  Gift Sets
 •  Girls Doing Guys
 •  Girls Gone Wild
 •  Hairy
 •  Hardcore
 •  Huge Cocks
 •  Interracial
 •  Jenna Jameson
 •  Latin
 •  Lesbian
 •  Masturbation
 •  Midgets
 •  Pussy Tricks
 •  Self-Sucking
 •  She-Male
 •  Squirting
 •  Storyline
 •  Straight
 •  Teens
 •  Tiny Tits
 •  Transsexual
 •  Unusual
 •  Videos For Couples
 
 

Customer Service

Questions?
If you have a question regarding a video or DVD, or would like to request an item that you don't see on our website, please e-mail our friendly customer service department.


Customer Service Directory

Shipping

Returns/Exchanges

Ordering

Privacy/ Security

Misc.

Company Info

HV Warehouse
San Diego, CA
U.S.A.

Phone: 858-784-0511
Toll Free: 877-205-8993 (U.S. Only)

Business Hours:  Monday-Friday 9:00 AM - 6:00 PM West Coast Time
After business hours, you can contact us by email.

Contact Us

Please use the following quick links for any concerns:

Billing Questions: info@hotvideowarehouse.com

Order Status: info@hotvideowarehouse.com

Defective Merchandise: info@hotvideowarehouse.com

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Discrete Packaging

All items are sent very discretely and packaged in plain postal boxes with no indication on the contents. The shipping return label reads "HV Warehouse". Only you'll know what's inside! Click Here to view our shipping label.

Shipping Charges

Destination

Amount

In The U.S. (Priority) 3-7 Business Days) $4.95 for the first item. $1.50 for each additional item
Express Mail (When Available) (1-2 Days) $18.25 for the first item. $1.95 for each additional item
International (Outside U.S.) $16.75 for the first item. $1.95 for each additional item
United Kingdom (Global Priority) $12.50 for the first item. $1.95 for each additional item
Canada (Global Priority) $9.95 for the first item. $1.95 for each additional item

Express Delivery

Your order will be shipped via Express Delivery (Next or Second Day delivery) from the time your package is ready. There may be occasions that we do not have all of your ordered items in stock. In this case, it will be necessary to order the item, which usually takes only 1-2 days. Once we have all your items in stock, your package will be sent via Express Delivery. This shipping method will ensure that your package arrives to you within 2 days of leaving our warehouse, sometimes overnight, not including Sundays and holidays. If you need your items by a certain date, please e-mail or call our customer service department to verify that all of your items are in stock before ordering.

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P.O. Box Shipments

We can ship your order to a P.O. Box. Just make sure you fill in the correct billing address associated with your credit card.

Delayed Orders

Since it is often difficult to predict an item's selling popularity, we may be out-of-stock of an item you chose. In the rare case that the item is out-of-stock or on back-order, your package may be delayed and we will notify you by e-mail. You may either wait for shipment or cancel your order. If you don't mind waiting for your item, we appreciate your patience during the delay and you may receive a coupon good for your next order.

Restricted Countries & States

Due to local area state regulations and high fraud ratios, we have limited our shipping to certain countries and states. These may change without notice.

We ship to many counties around the world. However, it is your responsibility to know the laws of your community regarding the purchasing of pornographic material. We will not be held liable for any predicament which may arise due to the shipping of these items. Although we ship your purchases via USPS and try our best to package your items discretely, we can not be responsible for lost or confiscated orders.

Countries

States

  • Indonesia
  • Iran
  • Jordan
  • Kuwait
  • Malaysia
  • Pakistan
  • Romania
  • Saudi Arabia
  • Singapore
  • United Arab Emirates

Currently shipping to all states

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Return Policy

We really want you to be pleased with your order and your on-line shopping experience. We have tried our best to create a reasonable return policy to protect you, the shopper, as well as our company.

DVDs:

  • We will be happy to refund or exchange any factory sealed unopened DVDs within 14 days for any reason.
  • Returned items will incur a 15% restocking fee to cover charges that occurred while processing your order.
  • Shipping charges are not refundable and we do not pay for postage on returns.
  • Your items must be returned to us in the same condition as when originally shipped.
  • Opened items cannot be returned unless defective.
  • Defective DVDs will receive prompt attention for exchange and will be replaced with the same item.
  • To exchange or return a DVD, follow the directions below.

VIDEOS:

  • Since videos are not factory sealed, we cannot accept any exchanges or refunds on VHS videos unless defective.
  • Defective VHS videos will receive prompt attention for exchange and will be replaced with the same item.
  • To exchange a defective video, please refer to the Defective Merchandise category below.

TOYS:

  • Due to their nature, as well as state health regulations, sex toys cannot be returned or exchanged.
  • Defective toys will receive prompt attention for exchange and will be replaced with the same item.
  • To receive a replacement of a defective toy, please refer to the Defective Merchandise category below.

To Return:

A return authorization number is required to return a product.

1. Use the link below to send us an e-mail describing reason for return. You will receive a Return Merchandise Authorization (RMA) number upon approval that must be on your package to facilitate the exchange process. You'll also receive instructions for sending your product back and an address for the return. For our employees safety, any packages sent to us without an RMA number will be refused and sent back to the customer.
Return Merchandise:
info@hotvideowarehouse.com

*Please inspect your items carefully upon receipt and notify us immediately in case of any defective merchandise. Defective merchandise claims must be received within one week of receiving your order.

Defective Merchandise

In the rare case of receiving a defective item, it will receive prompt attention for exchange and will be exchanged for the same item. To exchange your defective item, simply follow the procedures below:

A return authorization number is required to return a product.

1. Use the link below to send us an e-mail clearly describing the defect. You will receive a Return Merchandise Authorization (RMA) number upon approval that must be on your package to facilitate the exchange process. You'll also receive instructions for sending your product back, and an address for the return. For our employees safety, any packages sent to us without an RMA number will be refused and sent back to the customer.
Defective Merchandise:
info@hotvideowarehouse.com

2. Package the item securely and send it back with your receipt or a copy. If you are exchanging a video, rewind it to where the defect begins.

On defective exchanges, you will be reimbursed for your incurred return shipping charges up to $5.00 upon our receipt if the defective item.

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Payment Options

We accept Visa, MasterCard, Discover, & American Express, money orders, checks, and PayPal. You can place an order on-line using our secure server and order form or call us toll-free at 1-877-205-8993 to process an order over the phone.

Check Orders: Naturally this form of payment will take a little longer to process considering funds must clear before our warehouse will ship any merchandise. Checks must be printed with your correct and current information. Make checks payable to HV Warehouse and send with the order form. You will find the address and directions on the order form after you select the mail order method at time of checkout. Simply print out the order form and send it with your payment to the address on the top of the order form. You may also send a money order.

Sales Tax

California residents (sorry guys) will be charged 7.75% sales tax. Customers in any other states or countries can shop tax free!

Canceling An Order

To cancel an order, e-mail as soon as possible with the following information:

• Your name
• Your invoice number
• The item(s) you want to cancel

There may be a 10% restocking charge to cover credit card fees, ordering & shipping of your item from the manufacturer, restocking and other fees that have incurred while processing your order. Unfortunately, an order that has already been shipped or is currently is the shipping process, cannot be canceled.

Back Ordered Items

We understand that you want to receive your products as soon as possible and we truly appreciate your patience and understanding during any delays. Since it is often difficult to predict an item's selling popularity, we may be out-of-stock of an item you chose. In the rare case that the item is out-of-stock or on back-order, your package may be delayed and we will notify you by e-mail. You may either wait for shipment or cancel your order.

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Discrete Billing

Your credit card statement will display a discrete charge from "HV Warehouse".

Your Personal Info is Confidential

We hope to continue our reputation as a reliable and honest internet company. As always, we will never sell or share any of your information. It is kept strictly confidential. We will also never spam your e-mail address with annoying porn advertisements. You can truly relax and enjoy your shopping experience on our site.

Credit Card Security

We guarantee that every transaction you make with us will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping online with Hot Video Warehouse. We use one of the most advanced ordering systems which protects your information with a SSL (Secure Socket Layer) 128-bit encrypted order form. All data is safe while it travels through the internet. Your card number will be transmitted directly to the banking network for authorization. The geographic location of your computer has been determined and recorded. Credit card fraud is a felony punishable by heavy fines and imprisonment.

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Catalogs

Unfortunately, since we change our products so frequently, we do not have any printed catalogs available for mailing. If you would like to order by mail, you can use our site as you would a catalog and use the mail order option to print your order form.

Coupons

If you have received a coupon, you may redeem it by typing in the discount code into the customer code box at checkout. Verify that the discount has been given before submitting your order to ensure your discounted price. Our system cannot recalculate prices after the order has been submitted.

Specials

Our daily online special is "buy three DVDs or Videos and receive a fourth one free". We'll pick out a title we think you'll like based on your selections and add it to your order for free.

Lost, Stolen or Refused Items

We are not responsible for lost or stolen packages. If there is a suspicion regarding the delivery of your package, we will provide proof that it was delivered. If you question your neighbors trustworthiness, please request Signature Confirmation. You can do this by e-mail or in the customer requests box at check-out and it is free of charge.

Refused items can be resent or cancelled. Cancelled orders which have been refused will be charged the postage that we have already paid to ship your order and a 10% restocking fee to cover processing and returning your order. In the case it was our error, we will pay postage to redeliver your package.

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Mailing List

If you'd like to be on our mailing list in order to receive coupons for your future orders, simply send us an e-mail using this link: info@hotvideowarehouse.com

Thank You for choosing Hot Video Warehouse!

 

HOME | ORDER STATUS | CUSTOMER SERVICE DIRECTORY | DVD | VHS | SEX TOYS | CONTACT US

 

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All featured models are at least 18 years of age.